How We Handle & Use Your Information

At Arden Row Estates, we may collect, store, and use some of your personal data. This page explains how we do that, and your rights in relation to your data. Please read it carefully. By continuing to use our website, you are accepting the terms outlined below. If you do not agree, please stop using the site immediately.

1. Definitions

“Data” – Any information you provide that identifies you, directly or indirectly, including via our contact forms or by emailing us.

“We/Us/Our” – Arden Row Estates Ltd, Company Number: 08276178 Registered Address: 2 Station Road, Clowne, Chesterfield, S43 4RW

“You/Your” – Any user of this website.

“The Website” – www.ardenrowestates.com

2. Company Information

Arden Row Estates is a registered member of The Property Ombudsman. VAT Number: 156975265

For any questions about this website or how your data is used, please contact us:

📞 01246 222555 📧 info@ardenrowestates.com

3. Your Rights

• To be informed about how we collect and use your data

• To access the personal data we hold about you

• To request correction of inaccurate or incomplete data

• To ask for your data to be deleted (unless we have a legal obligation to retain it)

• To restrict or object to how your data is processed

• To request a copy of your data in a format you can reuse elsewhere (data portability)

• To object to the use of your data for specific purposes

4. Data Collection

We only collect personal data when you actively contact us through the website or by email. This may include your name, email address, phone number, and any information you choose to share. Our website also uses cookies—small files placed on your device (with your consent)—to help improve user experience. These cookies are primarily analytical and help us understand how visitors use the website. You can block cookies using your browser settings, but doing so may affect your access to certain features of our website.

5. How We Use Your Data

Any data you provide is stored securely and used only as necessary for the following purposes:

- Responding to your enquiries

- Providing property details you’ve requested, and other listings you might be interested in

- Offering related services you may benefit from

We retain your data only for as long as necessary, unless:

- You're actively interested in our properties or services

- You become a client, tenant, or buyer

- You're legally required to keep your data on record

- You request us to hold it longer

You can withdraw your consent at any time, and we will delete your data unless legally required to retain it. We never sell or share your personal information with third parties.

6. Where Your Data Is Stored

All data is securely stored within the UK.

7. Accessing Your Data

You have the right to request a free copy of any personal data we hold about you.

To do so, contact us at: 📞 01246 222555 📧 info@ardenrowestates.com

8. Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in law or our services. Any updates will be posted on this page. Your continued use of the website following changes means you accept the revised policy.

9. Links to Other Websites

This policy applies only to www.ardenrowestates.com. We are not responsible for the privacy practices of external websites we may link to. Please check their policies before submitting any personal information.

10. Complaints

If you have any concerns or complaints about how we handle your data, please contact us first so we can try to resolve the issue:

📞 01246 222555

📧 info@ardenrowestates.com

You also have the right to contact the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau for further support.